Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.

If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.

Our quilted, round plush, and foldable travel mats have different shapes and details. If the mat you received does not match its product listing, please let us know which detail appears different.

Please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos, where appropriate.
• A photograph of the shipping label and exterior packaging.

Once we have reviewed the details, our team will explain the appropriate next step, which may include a replacement, reshipment, refund, or return instructions depending on the issue.

Please contact our customer-support team before shipping any merchandise back to us.

Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Our customer service hours are 8:00 AM – 10:00 PM. You can email us with your question and any relevant order details. If an issue needs information from a carrier or payment provider, we will let you know when we have an update.